Weekend Sale! Save up to 50% + Free Shipping on selected orders.
SHIPPING & RETURNS
SHIPPING POLICY
At CAAHEALTHSTORE, we aim to process and ship your order as quickly and safely as possible.
Processing Time
-
Orders are typically processed within 1–3 business days after payment is confirmed.
-
During peak periods or promotions, processing times may be slightly longer.
Shipping Methods & Delivery Times
-
We ship via trusted carriers to ensure safe and timely delivery.
-
Estimated delivery times will be displayed at checkout based on your location and selected shipping method.
-
Please note that delivery times are estimates and may be affected by factors beyond our control (e.g. carrier delays, customs, holidays).
Shipping Costs
-
Shipping costs are calculated at checkout and depend on your location, order weight, and chosen shipping option.
-
Any free shipping promotions or minimum order thresholds will be clearly indicated on our website or at checkout.
Order Tracking
-
Once your order has shipped, you will receive a confirmation email with tracking information (when available).
-
You can use this tracking number to follow your package until delivery.
Incorrect Address or Delivery Issues
-
Please make sure your shipping address is complete and accurate at the time of purchase.
-
CAAHEALTHSTORE is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
-
If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.
RETURN & EXCHANGE POLICY
We want you to be happy with your purchase from CAAHEALTHSTORE. If you are not satisfied, please review our policy below.
Eligibility for Returns
-
You may request a return within [X] days of receiving your order.
-
To be eligible, items must be unused, unopened, in their original packaging, and in resellable condition.
-
For hygiene and safety reasons, certain products (such as opened skincare, makeup, personal care items, or supplements) may not be eligible for return unless they arrived damaged or defective.
Damaged, Defective, or Incorrect Items
-
If you receive a damaged, defective, or incorrect item, please contact us at contact@caahealthstore.com within7-14 days of delivery.
-
Include your order number, a description of the issue, and photos if possible.
-
We will review your case and arrange a replacement, store credit, or refund, as appropriate.
Return Process
-
Contact us at contact@caahealthstore.com with your order number and reason for return.
-
If your return is approved, we will send you instructions and the return address.
-
Pack the items securely in their original packaging (if possible).
-
Ship the package using a trackable method.
Return Shipping Costs
-
If the return is due to our error (damaged, defective, or incorrect item), we may cover or reimburse reasonable return shipping costs.
-
If the return is due to a change of mind or customer preference, return shipping costs are generally the responsibility of the customer.
Refunds
-
Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed to your original method of payment within [X] business days (processing times may vary by bank or card issuer).
-
Shipping charges paid on the original order are generally non‑refundable, unless the return is due to our error.
Exchanges
-
Direct exchanges may not always be available. In many cases, we will process a refund and you can place a new order for the desired item.
Contact
For any questions about Shipping, Returns, or Exchanges, please contact us at:
contact@caahealthstore.com